Sharespace Host Etiquette Guide

Hosting on Sharespace is an easy way to generate passive income –– all you need to do is have some empty space in your home and you’re on your way to making up hundreds, if not thousands, of dollars a month. But although most of the job consists of letting things sit in your garage, there are several steps you can take to make sure that you and your customer have the best possible experience. Forming a good relationship with your customer could mean that they use your service for longer or recommend you to friends, so it’s in your interest to make sure that you’re the best host you can be. Here are some tips on how to do that. 

Establish good communication

Good communication is one of the most important parts of being a good host. Offering prompt responses to your customer when they’re first considering whether they want to store their items in your home can make a big difference in gaining their trust. Your customer will want to know that you’re reliable and that they’ll be able to get in touch with you quickly, considering that they might be leaving some of their most valuable items with. Also remember to be friendly. You’ll want to make them feel welcomed in order to start your business relationship off on the right foot. 

Be clear about your availability

From time to time, customers will need to access their storage units. Make sure that you let them know your general availability ahead of time so they know what times will work best to come and get their things. Setting clear boundaries about which times and how late your customers can access their items will help keep expectations aligned & promote an enjoyable experience for both parties.

Secure your home

When a customer decides to keep their property in your home, they’re putting a massive amount of faith in you. Make sure that you don’t break that trust by taking all steps possible to keep those items safe from theft! Be extra cautious about securing your home when you aren’t home and remember to never leave valuable items in areas of your home where they are easily visible through windows. 

Respect your customer’s privacy

When you let a customer use storage space in your home, you’re not only promising to protect their things, you’re also promising to protect their privacy. You should never go through a customer’s storage without their explicit permission. People who use Sharespace may store important personal documents or family photos and heirlooms. Looking through these items is a massive breach of trust and could certainly damage your relationship with your customer. 

Clean, clean, clean! 

It’s not enough to just clean your space when your customer first comes to store their things. You need to make sure that you’re tidying up the space over time as well. Nobody wants to come back to their storage items covered in cobwebs. Make sure that you’re dusting the area regularly and looking out to make sure there aren’t any leaks or conditions that could lead to somebody’s items being damaged. Hosts should be encouraged to use drop clothes and other tools to ensure that their customer’s items are protected from dust, debris & more.