Your peace of mind is priceless. So we don’t charge for it. Every booking on Sharespace is protected by our Occupant Guarantee at no additional cost to you. Sleep easy. You’re part of the Sharespace family, and we stand by our family.
The Occupant Guarantee provides protection for up to $10,000 in damages to, theft or misuse of items stored on Sharespace. Payments are subject to certain conditions, limitations and exclusions.
The Occupant Guarantee payment request form can be submitted by contacting customer service directly.
Occupants seeking payment under the Occupant Guarantee agree to cooperate with Sharespace and its insurers, including providing documentation of the claimed loss and agreeing to inspection in the rare cases when it may be necessary.
For Occupants, the Occupant Guarantee should not be considered a replacement or stand-in for independent insurance for items stored or for homeowners or renters insurance. The Occupant Guarantee does not protect:
Certain types of property–such as jewelry, collectibles and artwork–have more limited protections. Occupants may want to secure alternative storage services for such valuables, and may want to consider independent insurance to cover such items. The Occupant Guarantee does not protect against reasonable wear and tear or damage from moving. For more information on the limitations and exclusions of the Sharespace Occupant Guarantee, please see below.
Upon discovering a damaged item, the Host or Occupant should contact customer service. We will work with the Host and Occupant to negotiate a resolution prior to filing an official claim. If a resolution cannot be found between Host and Occupant, the Occupant should carefully review the Occupant Guarantee terms and determine if they are eligible before submitting a request to Sharespace.
Occupants must submit their request no later than 7 days from their move-out date. For payment requests submitted on time, we’ll send a confirmation email and follow up emails to discuss next steps–such as further documentation from the host or occupant–within 24 hours. Once we have received sufficient information from both the Host and the Occupant, we’ll review all documentation, evaluate the payment request, and contact the Occupant upon completion.
Contact your Host to notify them of your complaint and try to resolve the issue directly. Oftentimes, Hosts and Occupants can resolve issues on their own. If you and your Host are unable to come to a resolution, we recommend that you file a police report. A police report is encouraged in all cases and is required for payment requests that exceed $300 USD. Compile as much documentation as possible to submit with your form. Useful documentation and information that will help process your payment request as quickly as possible include:
If you are unsure of whether the incident in question will be protected under the Occupant Guarantee, or if you have any further questions, you can contact customer service, we're happy to help!
To submit a Occupant Guarantee payment request, contact your Host to notify them of your complaint—often Hosts and Occupants resolve issues on their own. If you and your Host aren’t able to come to an agreement, notify Sharespace. Gather as much documentation as possible to submit to Sharespace, including photos, receipts, a police report, and any other documentation that proves ownership, damage, or estimates the fair market value of items damaged. Once we receive sufficient information, we will review all documentation and evaluate the payment request under our Occupant Guarantee policy.
The Occupant Guarantee is not insurance and should not be considered as a replacement or stand-in for homeowners, renters, or storage insurance. Occupants may want to consider independent insurance to cover valuable items like jewelry, artwork, or collectibles which are subject to limited protection under the Occupant Guarantee.
We strongly encourage all Occupants to review and understand the terms of their insurance policy and what it covers and does not cover. Not all insurance plans will cover damage or loss to property caused by a Host who stores your items.
The length of the process will vary depending on the severity of the case, the quality of documentation, and the cooperation of the Host and Occupant. We strive to resolve most cases within a week of submission.
The Sharespace Occupant Guarantee pays Covered Losses only. “Covered Losses” are limited to direct physical loss or physical damage incurred by a Occupant to Covered Property of such Occupant located at a Covered Storage Space caused by the Responsible Host or an Invitee of the Responsible Host while using such Covered Storage Space booked by such Responsible Occupant through the Services. Covered Losses do not include any losses or damage described under Excluded Losses below.
Covered Property includes property:
Excluded Property includes:
The Sharespace Occupant Guarantee pays Covered Losses only and does not pay for any of the following (“Excluded Losses”):
TO THE EXTENT YOU DESIRE ADDITIONAL PROTECTION BEYOND THE COVERAGE AFFORDED BY THE SHARESPACE OCCUPANT GUARANTEE, SHARESPACE STRONGLY ENCOURAGES YOU TO PURCHASE SEPARATE INSURANCE THAT WILL COVER YOU AND YOUR PROPERTY FOR LOSSES CAUSED BY HOSTS OR HOSTS’ INVITEES IN THE EVENT SHARESPACE OR ITS INSURER DECLINES COVERAGE FOR CLAIMS UNDER THE SHARESPACE OCCUPANT GUARANTEE OR YOUR LOSS IS NOT OTHERWISE COVERED BY THE SHARESPACE OCCUPANT GUARANTEE.