$10,000 Host Guarantee

Your peace of mind is priceless. So we don’t charge for it. Every booking on Sharespace is protected by our Host Guarantee at no additional cost to you. Sleep easy. You’re part of the Sharespace family, and we stand by our family.

What's Protected?

The Host Guarantee provides protection for up to $10,000 in damages to your property cause by Sharespace Occupants. Payments are subject to certain conditions, limitations and exclusions.

The Host Guarantee payment request form can be submitted by contacting customer service directly.

Hosts seeking payment under the Host Guarantee agree to cooperate with Sharespace and its insurers, including providing documentation of the claimed loss and agreeing to inspection in the rare cases when it may be necessary.

What's Not Protected?

For Hosts, the Host Guarantee should not be considered a replacement or stand-in for homeowners or renters insurance. The Host Guarantee does not protect:

  • cash and securities
  • personal liability
  • any items that are not allowed to be stored on Sharespace as listed on our FAQ page

Certain types of property–such as jewelry, collectibles and artwork–have more limited protections. Hosts may want to consider independent insurance to cover such items. The Host Guarantee does not protect against reasonable wear and tear or damage arising from negligence on the part of the Host. For more information on the limitations and exclusions of the Sharespace Host Guarantee, please see below.

Common Questions

What should I do before submitting a payment request?

Upon discovering damage to your property, the Host should contact customer service and the Occupant. We will work with the Host and Occupant to negotiate a resolution prior to filing an official claim.

Hosts must submit their request no later than 7 days from the move-out date. For payment requests submitted on time, we’ll send a confirmation email and follow up emails to discuss next steps–such as further documentation from the Host or Occupant–within 24 hours. Once we have received sufficient information from both the Host and the Occupant, we’ll review all documentation, evaluate the payment request, and contact the Host upon completion.

Contact your Occupant to notify them of your complaint and try to resolve the issue directly. Oftentimes, Hosts and Occupants can resolve issues on their own. Compile as much documentation as possible to submit with your form. Useful documentation and information that will help process your payment request as quickly as possible include:

  • photographs of the damage being claimed (typically before and after photos)
  • a police report for any damage that is over $300 USD
  • receipts or some alternative evidence of the accurate fair market value or report cost
  • proof of ownership
  • any other documentation that you feel will be helpful to processing your request

If you are unsure of whether the incident in question will be protected under the Host Guarantee, or if you have any further questions, you can contact customer service.

How do I submit an Sharespace Host Guarantee payment request?

To submit a Host Guarantee payment request, contact your Occupant to notify them of the damage—often Hosts and Occupants resolve issues on their own. If you and your Host aren’t able to come to an agreement, notify Sharespace. Gather as much documentation as possible to submit to Sharespace, including photos, receipts, a police report, and any other documentation that proves ownership, damage, or estimates the fair market value of items damaged. Once we receive sufficient information, we will review all documentation and evaluate the payment request under our Host Guarantee policy.

Should I have homeowners or renters insurance?

The Host Guarantee is not insurance and should not be considered as a replacement or stand-in for homeowners or renters insurance. We strongly encourage all Hosts to review and understand the terms of their insurance policy and what it covers and does not cover.

How long will it take for my payment request to be processed?

The length of the process will vary depending on the severity of the case, the quality of documentation, and the cooperation of the Host and Occupant. We strive to resolve most cases within a week of submission.

What are the limitations and exclusions for the Sharespace Host Guarantee?

The Sharespace Host Guarantee pays Covered Losses only. “Covered Losses” are limited to direct physical loss or physical damage incurred by a Host to Covered Property of such Host located at a Covered Storage Space caused by the Occupant or an Invitee of the Occupant while using such Covered Storage Space booked by such Responsible Occupant through the Services. Covered Losses do not include any losses or damage described under Excluded Losses below. 

Covered Property includes property:

  • owned by you.
  • not owned by you, but is in your custody and for which you are under obligation to keep the personal property insured for physical loss or damage.
  • not owned by you, but is in your custody and for which you have legal liability for physical loss or damage to the property.

Excluded Property includes: 

  • currency, money, precious metal in bullion form, notes or securities.
  • personal liability.
  • watercraft (including, but not limited to, boats, yachts, jet skis, and similar craft), aircraft, spacecraft, and satellites.
  • vehicles (including, but not limited to, automobiles, scooters, vespas, and motorcycles).
  • property in transit
  • any damage to any property that is not in or at a Covered Storage Space.
  • real property owned by a party other than you and that you do not control.
  • any other property that is not allowed to be store at a Storage Space as per the Sharespace FAQs.

The Sharespace Host Guarantee pays Covered Losses only and does not pay for any of the following (“Excluded Losses”):

  • any losses caused by a Occupant or Invitee after the expiration of the booking period shown in the applicable Listing.
  • losses or damages for Covered Property, which arise out of any one booking of a Covered Storage Space by a Occupant, in excess of the Limit.
  • in the case of Fine Arts, losses or damages if the Fine Arts cannot be replaced with other of like kind and quality and any loss or damage from any repairing, restoration or retouching process.
  • any losses, damages, cost or expense of whatsoever nature, directly or indirectly, caused by, relating to or resulting from any of the following:
  • Excluded Property;
  • acts of nature, including, but not limited to, earthquakes and weather related events such as hurricanes and tornadoes;
  • indirect or remote causes;
  • loss, damage, or deterioration arising from any delay;
  • mysterious disappearance, loss, or shortage disclosed on taking inventory, or any unexplained loss of inventory;
  • animals; or
  • identity theft or identity fraud.
  • any losses, damages, cost or expense of whatsoever nature, directly or indirectly, caused by or resulting from any of the following, regardless of any other cause or event contributing thereto:
  • any hostile act or act of war, terrorism, insurrection or rebellion;
  • actual or threatened malicious use of poisonous biological or chemical materials;
  • nuclear reaction or radiation or radioactive contamination;
  • seizure or destruction under quarantine or custom regulation, or confiscation by order of any governmental or public authority;
  • contraband, or illegal transportation or trade;
  • any dishonest act, including but not limited to theft, committed by you or any persons or entities retained by you to do anything in connection with Covered Property, unless such persons or entities are a Occupant or Invitee and such act is done without your knowledge;
  • the following conditions:
  • faulty workmanship, material, construction or design from any cause;
  • deterioration, depletion, rust, corrosion or erosion, inherent vice or latent defect;
  • Ordinary Wear and Tear;
  • settling, cracking, shrinking, bulging, or expansion of foundations, floors, pavements, walls, ceilings or roofs;
  • changes of temperature or relative humidity; or
  • damage caused by insects, animals or vermin (including pets);
  • provided, that any physical damage resulting from any of the conditions listed above will be covered by the Sharespace Host Guarantee if not otherwise excluded under the Sharespace Host Guarantee.
  • any losses, damages, claims, costs, expenses or other sums directly or indirectly arising out of or relating to mold, mildew, fungus, spores or other microorganism of any type, nature, or description, including but not limited to any substance whose presence poses an actual or potential threat to human health. This exclusion applies even if there is (i) any physical loss or damage to Covered Property; (ii) any peril or cause covered hereunder, whether or not contributing concurrently or in any sequence; (iii) any loss of use, occupancy, or functionality; or (iv) any action required, including but not limited to, repair, replacement, removal, cleanup, abatement, disposal, relocation, or steps taken to address medical or legal concerns.