Your peace of mind is priceless. So we don’t charge for it. Every booking on Sharespace is protected by our Host Guarantee at no additional cost to you. Sleep easy. You’re part of the Sharespace family, and we stand by our family.
The Host Guarantee provides protection for up to $10,000 in damages to your property cause by Sharespace Occupants. Payments are subject to certain conditions, limitations and exclusions.
The Host Guarantee payment request form can be submitted by contacting customer service directly.
Hosts seeking payment under the Host Guarantee agree to cooperate with Sharespace and its insurers, including providing documentation of the claimed loss and agreeing to inspection in the rare cases when it may be necessary.
For Hosts, the Host Guarantee should not be considered a replacement or stand-in for homeowners or renters insurance. The Host Guarantee does not protect:
Certain types of property–such as jewelry, collectibles and artwork–have more limited protections. Hosts may want to consider independent insurance to cover such items. The Host Guarantee does not protect against reasonable wear and tear or damage arising from negligence on the part of the Host. For more information on the limitations and exclusions of the Sharespace Host Guarantee, please see below.
Upon discovering damage to your property, the Host should contact customer service and the Occupant. We will work with the Host and Occupant to negotiate a resolution prior to filing an official claim.
Hosts must submit their request no later than 7 days from the move-out date. For payment requests submitted on time, we’ll send a confirmation email and follow up emails to discuss next steps–such as further documentation from the Host or Occupant–within 24 hours. Once we have received sufficient information from both the Host and the Occupant, we’ll review all documentation, evaluate the payment request, and contact the Host upon completion.
Contact your Occupant to notify them of your complaint and try to resolve the issue directly. Oftentimes, Hosts and Occupants can resolve issues on their own. Compile as much documentation as possible to submit with your form. Useful documentation and information that will help process your payment request as quickly as possible include:
If you are unsure of whether the incident in question will be protected under the Host Guarantee, or if you have any further questions, you can contact customer service.
To submit a Host Guarantee payment request, contact your Occupant to notify them of the damage—often Hosts and Occupants resolve issues on their own. If you and your Host aren’t able to come to an agreement, notify Sharespace. Gather as much documentation as possible to submit to Sharespace, including photos, receipts, a police report, and any other documentation that proves ownership, damage, or estimates the fair market value of items damaged. Once we receive sufficient information, we will review all documentation and evaluate the payment request under our Host Guarantee policy.
The Host Guarantee is not insurance and should not be considered as a replacement or stand-in for homeowners or renters insurance. We strongly encourage all Hosts to review and understand the terms of their insurance policy and what it covers and does not cover.
The length of the process will vary depending on the severity of the case, the quality of documentation, and the cooperation of the Host and Occupant. We strive to resolve most cases within a week of submission.
The Sharespace Host Guarantee pays Covered Losses only. “Covered Losses” are limited to direct physical loss or physical damage incurred by a Host to Covered Property of such Host located at a Covered Storage Space caused by the Occupant or an Invitee of the Occupant while using such Covered Storage Space booked by such Responsible Occupant through the Services. Covered Losses do not include any losses or damage described under Excluded Losses below.
Covered Property includes property:
Excluded Property includes:
The Sharespace Host Guarantee pays Covered Losses only and does not pay for any of the following (“Excluded Losses”):
TO THE EXTENT YOU DESIRE ADDITIONAL PROTECTION BEYOND THE COVERAGE AFFORDED BY THE SHARESPACE HOST GUARANTEE, SHARESPACE STRONGLY ENCOURAGES YOU TO PURCHASE SEPARATE INSURANCE THAT WILL COVER YOU AND YOUR PROPERTY FOR LOSSES CAUSED BY OCCUPANT OR OCCUPANT’S INVITEES IN THE EVENT SHARESPACE OR ITS INSURER DECLINES COVERAGE FOR CLAIMS UNDER THE SHARESPACE HOST GUARANTEE OR YOUR LOSS IS NOT OTHERWISE COVERED BY THE SHARESPACE HOST GUARANTEE.